エイラシステムでは「AV・ビデオ会議サポートエンジニア」を募集しています。
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\nご担当いただくのは東京にあるクライアント（大手グローバル製薬企業）の日本本社です。
\n会議室・役員スペース・大規模イベントにおいて、AV（音響・映像）およびビデオ会議環境を整備し、快適に会議・イベントを進行できるよう支える役割を担います。
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\n現場対応・顧客対応型のポジションであり、AV機器やビデオ会議システムに関する実務対応力と、相手の立場に立つ姿勢が求められます。
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\n業務の多くは日本語でのコミュニケーションが中心となりますが、英語を話す関係者のサポートを行う機会もあります。
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\n
\n最寄り駅：九段下駅
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\n
\n【主な業務内容】
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\n■ビデオ会議・AV機器サポート

\n\n

ビデオ会議システムの設置・監視・トラブルシューティング
会議室参加者とリモート参加者間の円滑なコミュニケーションの確保
プロジェクター、ディスプレイ、ビデオウォール、スピーカー、配線、会議システムの保守・運用
会議室の定期点検（機器の設置状況・設定・稼働状態の確認）
対応機器：Cisco Webex Room Kit EQ、Cisco Room Bar、Microsoft Surface Hub、Neat Bar Pro、Lenovo ThinkSmart Core ほか

\n\n

■会議・イベント運営サポート

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会議のセットアップとサポート、参加者全員への高品質なAV体験の提供
ウェブキャスト、TelePresence会議、タウンホール、役員向け説明会などのイベント運営・サポート

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■エンドユーザー対応

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社員・役員への日常的なAV支援、顧客満足の確保
ServiceNowを用いたAV関連チケットの処理

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■保守・環境整備

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予防保守の実施、または契約AV保守ベンダーとの連携
AV作業エリアおよび機器保管スペースの整理整頓

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■その他

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新入社員向け月次オンボーディングセッションの実施
国内外関係者、オペレーションマネージャー、チームリーダーとの連携
特別プロジェクトやAV関連施策への取り組み

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\n【応募資格】
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\n■必須スキル・経験

\n\n

企業向けビデオ会議プラットフォーム（Cisco Webex、Microsoft Teams Rooms、Neatまたは類似製品）の実務サポート経験
AV機器（ディスプレイ、プロジェクター、マイク、スピーカー、ビデオウォール、配線）に関する実務知識
エグゼクティブユーザーへの対応経験を含む、高い顧客対応志向
プロフェッショナルなプレゼンテーション・対人スキル
現場での自律的な業務遂行、および、より広いグローバルサポートチームとの連携

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■語学力

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英語：日本語を話さない関係者のサポートができるレベル（会話・読み書き）
日本語：ビジネスレベル以上のコミュニケーション能力（会話・読み書き）

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■歓迎スキル・経験

\n\n

ServiceNowまたは類似のITSM／チケット管理システムの利用経験

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Tokyo

Osaka or Tokyo